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Sam is an interviewer. He asks you how you do your work, one question at a time, and writes it down as he goes. That becomes the plan for your new system. Nothing you say here changes any of your other systems.
Only you can see this. Invites are sent from noreply@maestromachines.com.au, and replies come back to you.
Facts that apply to every process. Sam uses them in every interview, adds to them as he learns, and only asks again if something seems to contradict them.
Every process is compared with the Residential Tenancies Act and Regulations. Sam cites the sections as he goes, and each process can be checked against both in full.